Xyron Return Policy
All returns require a Return Material Authorization (RMA) number. Please contact customer service (1-800-793-3523) or go to www.xyron.com to review your request based on the following guidelines:
Please contact Xyron Customer Service at 1-800-793-3523 or go to www.xyron.com. Returns of any type will not be accepted without an RMA number. For prompt service, please have as much of the following information available as possible: customer name, customer account number, original invoice number(s) or purchase order number(s), part number(s), serial number(s), SKU(s), quantity, product condition, whether the product has been opened, and reason for the return request.
The customer is responsible for shipping charges on returned items and all risk of loss. Xyron recommends that all shipments have full insurance coverage and use a carrier that can provide proof of delivery. The customer should discuss the possibility of restocking fees being assessed with Customer Service. Customer Service will be able to provide the amount and reason for the fees on a case-by-case basis.
All approved RMA's should be shipped to the address provided by the Customer Service team. The RMA or Return Quote that is provided by the Customer Service team must be included in the return shipping box or affixed to the outside.
PERMISSIBLE TIME FRAME FOR RETURN
Xyron provides a thirty (30) day return policy. All requests for a Return Material Authorization (RMA) must be made within thirty (30) days from the purchase date. RMA numbers issued by Xyron are valid for 30 days from the date of issuance. The product must be returned to Xyron within this timeframe. RMA numbers will not be extended or reissued. RMA product received with an expired RMA number may, at Xyron's discretion, be refused or returned to the client at their expense, may be credited at a maximum of 50% of purchase price, and/or may be charged a $25 processing fee.
RETURNED PRODUCT RECEIVED MUST BE 100% COMPLETE
All original manufacturer's protective packaging (including electrostatic protection), manuals, software, documentation, cables or other accessories originally shipped with the product, blank warranty cards, and original UPC codes on the box must be included in the return. Incomplete returns may be returned to the customer or assessed in an incomplete return fee of up to twenty-five percent (25%) in addition to any other fees.
Please see Xyron's existing Manufacturer's Warranty for specific information on Defective Product returns. Generally, our policy provides a product warranty lasting one (1) year from the date of purchase.
Non-defective returns are accepted for credit or exchange at Xyron's discretion. All non-defective returns which are unopened are subject to a fifteen percent (15%) restock fee.
Product that has never worked may be Dead On Arrival (DOA) and will be repaired, replaced or credited at Xyron's discretion. Customers should contact Xyron at 800-793-3523 to open a service tag or warranty repair assistance. Products returned as DOA may be tested. Products found not to be DOA may be returned to the customer at the customer's expense.
If product arrives with damage that is visible or likely to have affected the contents of the boxes, the correct method of handling is to refuse delivery of the shipment due to damage by the carrier and notify Customer Service. The carrier will be responsible for returning it to Xyron. The customer must note the reason for the refusal on the carrier's 'attempted delivery' record. If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier's 'delivery record' in order for Xyron to file a damage claim. The recipient must save the product and all packing it arrived in and notify Customer Service immediately so a carrier inspection and pickup can be arranged. Failure to follow these instructions or to report damage within five (5) days from the delivery date will result in the request being denied as out of return eligibility.