Shopping with Xyron

Shopping Help 
If for any reason you are having problems completing an order over the web, please feel free to contact us via phone at 1-800-793-3523 and a Xyron Customer Service Representative will be happy to assist you.
 
Store Policy 
Xyron accepts Visa, Mastercard, Discover and American Express for direct orders placed over the Internet. You can also order Xyron products from a wide variety of resellers. See "Where to Buy" for details. If the Xyron product is found to be defective, Xyron will exchange it. Please call Xyron Customer Service at 1-800-793-3523 for a Return Authorization number before returning the product. We cannot accept liability for packages damaged during transit so we advise you to wrap the product adequately to prevent this happening.
 
Tax & Shipping 
Tax At present, Xyron collects sales tax in Arizona and California. Sales tax will be automatically calculated based on the ship to zip code. Shipping All in-stock Next-day orders that come in before 12PM Arizona Time (Monday-Friday) will go out the same business day, all other in-stock orders will ship within two business days. Shipping & Handling charge is guaranteed to not exceed the amount presented for your approval. Xyron does not ship to FPO/APO addresses or PO Boxes. Xyron selects a national carrier, at its discretion, depending upon both shipment destination and selected priority.
 
Return Policy 

GENERAL RETURN POLICY

All returns require a Return Material Authorization (RMA) number.  Customer Service reviews requests based on the following guidelines. 

CLIENT RESPONSIBILITIES
Please contact Customer Service at 800-793-3523.  Returns of any type will not be accepted without an RMA number.  For prompt service, please have as much of the following information available as possible: Client name, Client account number, original invoice number(s), Client purchase order number(s), part number(s), serial number(s), SKU(s), quantity, product condition, whether the product has been opened, and reason for the return request.

The Client is responsible for shipping charges on returned items and all risk of loss. Xyron, Inc. recommends that all shipments have full insurance coverage and use a carrier that can provide proof of delivery. The Client should discuss the possibility of restocking fees being assessed with Customer Service.  Customer Service will be able to provide the amount and reason for the fee(s) on a case-by-case basis.
All approved RMA’s should be shipped to the address provided by the Customer Service team.  The RMA or Return Quote that is provided by the Customer Service team must be included in the return shipping box or affixed to the outside.

PERMISSIBLE TIMEFRAME FOR RETURN

Xyron, Inc. provides a thirty (30) day return policy.  All requests for a Return Material Authorization (RMA) must be made within thirty (30) days from the invoice date.  RMA numbers issued by Xyron, Inc. are valid for 30 days from the date of issuance.  The product must be returned to Xyron, Inc. within this timeframe.  RMA numbers will not be extended or reissued.  RMA product received with an expired RMA number may, at Xyron, Inc.’s discretion,  be refused or returned to the client at their expense, may be credited at a maximum 50% of purchase price, and/or may be charged a $25 processing fee.

RETURNED PRODUCT RECEIVED MUST BE 100% COMPLETE.

All original manufacturer’s protective packaging (including electrostatic protection), manuals, software, documentation, cables or other accessories originally shipped with the product, blank warranty cards, and original UPC codes on the box must be included in the return.  Incomplete returns may be returned to the Client or assessed an incomplete return fee of up to twenty-five percent (25%) in addition to any other fee(s).
Returns received with the original manufacturer’s box defaced in any way and/or approved unopened returns that are received in open condition will be assessed a defaced carton fee of fifteen percent (15%) in addition to any other fee(s).

WARRANTY CLAIMS

Please see Xyron’s existing Manufacturers’ Warranty for specific information on Defective Product returns. Generally, our policy provides a product warranty lasting one (1) year from the date of purchase.

NON-DEFECTIVE RETURNS

Non-defective returns are accepted for credit or exchange at Xyron, Inc.’s discretion.    All non-defective returns which are unopened are subject to a fifteen percent (15%) restock fee. 

DOA PRODUCT

Product that has never worked may be Dead On Arrival (DOA) and will be repaired, replaced, or credited at Xyron, Inc.’s discretion.  Clients should contact Xyron, Inc. at 800-793-3523 to open a service tag for warranty repair assistance. Products returned as DOA may be tested.  Products found not to be DOA may be returned to the customer at the customer’s expense.

DAMAGED PRODUCT

If product arrives with damage that is visible or likely to have affected the contents of the boxes, the correct method of handling is to refuse delivery of the shipment due to damage by the carrier and notify Customer Service.  The carrier will be responsible for returning it to Xyron, Inc.  The Client must note the reason for refusal on the carrier’s ‘attempted delivery’ record.  If the damaged shipment is accepted, the recipient must note all known and visible damage on the carrier’s ‘delivery record’ in order for Xyron, Inc. to file a damage claim.  The recipient must save the product and all packing it arrived in and notify Customer Service immediately so a carrier inspection and pickup can be arranged.  Failure to follow these instructions or to report damage within five (5) days from the delivery date will result in the request being denied as out of return eligibility.

 
Security Info 
Xyron protects your online order transactions using the Secure Sockets Layering (SSL) 128-bit encryption.