Windows 7 - pink wishblade

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Top 200 Contributor
Posts 1
Secret Posted: Feb 12, 2010 9:45 PM

Can someone please tell me how to install the pink wishblade on a laptop running windows 7

I have the wishblade v3.0 disc - which I know is not compatible so I haven't attempted to install this but I also have Create and Cut v1.0 which I thought was ok.   I've installed this  and it works fine but I keep getting the can't open port error.  I know to change the port from GraphtecUSB to printer port USB 1 or whatever, but I am unable to do this AS I DON'T HAVE THE OPTION AVAILABLE.

The laptop does not recognise the wishblade, no matter what I do.

I have emailed cuttinghelp@Xyron.com several times but am not getting a reply and I am UNABLE TO USE THE TELEPHONE.   Plus, I live in the United Kingdom (where the help is zero!!!) and even if I could telephone, I very much doubt I would from here to the States anyway.

I have never at any time had the "found new hardware" message although windows does say it is trying to install drivers but is unsuccessful.

I have been trying to install this for six months now and quite frankly Xyron is fast becoming a dirty word in my household!!!

Top 10 Contributor
Female
Posts 450

Your problems could of all been easily answered by calling us at tech support. In fact the problems are not Wishblade problems - they are Windows issues - and we would have walked you through them.

Sounds like you are having a port conflict with Create and Cut - there is a very simple fix to this - you need to change the port in Production Manager. To change ports do the following:

 

 

  1. Make sure the USB cable is plugged directly into your computer and your Wishblade and not into a USB hub or keyboard port..
  2. Make sure the Wishblade is turned On (Blue button is illuminated) 
  3. Open Production Manager by clicking on it’s icon in the Cut Plot menu or from your Desktop.
  4. If there are any job errors on the right portion of Production Manager delete each one by clicking to highlight it and then click on the Trash Can.
  5. Right Click Xyron Wishblade@ from the lists of devices on the left.
  6. Select Change Port
  7. The Change Port Dialog Loads
  8. Click on the Scroll Down Menu to see the available ports.

    Note: The list will vary depending on the USB ports available for your computer. You may need to change ports several times and try all available ports shown in the list. 
  9. Select a different port (such as USB 01)
  10. Select Apply
  11. Select OK
  12. Launch Create and Cut and do test cut

 

This will solve your port issue. 

Create and Cut is a stand alone program that does not require the installation of a driver. Once installed your Wishblade will work without installing a driver. Windows will prompt you to install the driver when you turn your Wishblade on - Since you DO NOT NEED A DRIVER - click on the error message and check the box that says "do not show this message for this device" and you will not longer get that  erroneous message from Windows.

If you have any additional questions email us directly at: ts.primary@onebox.com - we typically answer emails within 24 hours.

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 50 Contributor
Posts 3

I sure need some help with my Pink Wishblade, everyone says I deserve the trouble I am having becuase I purchased the Pink Wishblade ---  but I want to prove them wrong.

Thanks, Sharon

Shutch3346@comcast.net

 

 

Top 10 Contributor
Female
Posts 450

We need more information to help you! For the fasted results please contact us directly by email:

ts.primary@onebox.com

or call us.

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 10 Contributor
Female
Posts 450

We need more information to help you! For the fastest results please contact us directly by email:

ts.primary@onebox.com

or call us.

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 500 Contributor
Posts 1

Very helpful!  Solved my problem (been working for several hours 'til I came across your post) to get my old blue to work with Create & Cut.  THANK YOU!!!

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