Create and Cut 1.0 with Windows 7 finding ports

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Posts 1
BenMeek Posted: Sep 28, 2011 11:35 PM

I have installed Create and Cut 1.0 on my Windows 7 laptop.  I have also installed the create and cut vista patch.  My computer will not recognize a USB port that the Wishblade is plugged into.  The only choice I am given is the Graptec port.  There are three USB ports on my laptop and I have tried them all.  I have gone to previous posts  with directions in production manager to locate another port but there is not another one there.  I have reinstalled Create and Cut and the patch.  Still no luck.

I have a feeling this is a Windows issue but there has got to be a way to get the computer to recognize that Wishblade in a USB port..  I installed Silhoute Suite and that sent a job fine.

Please help.  Is there a number I can call after 5:00 pm EST?  I work for a livng. 

Top 25 Contributor
Posts 4

I'm having this same problem.  Called xyron support, they were NO help.  Nobody had the right advice or knew what my problem was, just kept telling me to reinstall.  I did.  Still have a problem.  Really wanting to use my wishblade right now.

Top 10 Contributor
Female
Posts 401

Sorry to hear you are having problems. Keep in mind that the earlier version of Create and Cut came out before Windows Vista and Windows 7 so you will need to install all the updates. There is a version of the older Create and Cut that includes all the updates - its called Create and Cut 8.1. I believe it will solve your problems. Send me an email with your name and the Wishblade's serial number and I'll email it to you. Send your email directly to ts.primary@onebox.com.

Also if you are interested if you upgrade to Create and Cut PLUS it will solve all the compatibility issues. You can purchase it at: http://www.xyron.com/enUS/Products/Wishblade/Xyron_Wishblade/Create_and_Cut_Plus.html

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 150 Contributor
Posts 2

I have version 4.1 and no use with Windows 7. Also having a probelm with Vista which should work according to this disc. Also cannot buy upgrade etc as in UK.

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Female
Posts 401

There is not version 4.1 of Create and Cut. There is the original Create and Cut 1.0 and it's updated version Create and Cut 8.1, and Create and Cut Plus 1.0. 

If you are talking about using the "Wishblade Software" version 4.1, you will need   to use it on an Windows XP or earlier system. We stopped making and updating that software many yearsago.

However, most (but not all) machines that shipped with the "Wishblade Software" version 4.1 also included the Create and Cut software. So check to see if you have the Create and Cut CD. All versions of Create and Cut are compatible with Windows 7.

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 500 Contributor
Posts 1

I am having the same problem.  Did you ever get a resolution?.  I have wasted about 8 hours at a scrapbook retreat and  am not a happy camper.  I played with the sofware and was starting to understand it.  When I tried to cut, the computer didn't recognize the wishblade.  I have the Vista patch installed as well.

Top 10 Contributor
Female
Posts 401

If you send me an email at ts.primary@onebox.com with your name phone, email, date of purchase and serial number from the back of the Wishblade I can send you the Create and Cut 8.1 which makes the program compatible with Vista or Windows 7.

Note this does not apply to Create and Cut Plus - it is only for those using the early version of Create and Cut 1.0. Create and Cut Plus is completely compatible as is.

Sandy

Xyron Tech Support

Xyron Design Team Member

Top 10 Contributor
Posts 11

I have doubts about the complete compatibility.  I've tried everything- follwed your tip sheet, uninstalled the porgram and re-installed, checked on my firewal, disabled my network.  I've got at least 10 hours invested and am now throwing in the towel, using the sizzix.

Top 10 Contributor
Posts 11

And I purchased the Create and Cut Plus.  It worked this past spring- same computer but will not allow me to change ports.

Top 10 Contributor
Posts 11

Still obsessed with making this cut.  Google search gave me lots of options to try- but nothing has worked.  Cannot get port to change, conrol panel list of printers and devices does not show it as recognized.  Out of time, keep saying I will unpack sizzix bt wth all the money invested i want it to work.  Plus it's so much better!! ugh!

 

Top 10 Contributor
Female
Posts 401

There was a reported bug in one of the recent updates of Windows 7 that effect your ports and makes them disappear. We are working to resolve it from our end but Microsoft as posted some workarounds. The best resource I have found so far is the following link, start with Method 1 ignore the beginning of the post: 

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/windows-7-lost-usb-ports-and-other-problems-with/0e1ae59f-ec8c-402d-9b41-f1340bdee5f3

Keep in mind these are Microsoft Windows issues, apparently this is happening in all versions from XP to Windows 7, and we are not responsible for any additional problems their fix may cause.

I always recommend backing up your computer before doing any major changes to your Operating System.

Please post here and let us know if you have had any luck.

Sandy

Xyron Tech Support

Xyron Design Team Member

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