the second round of refills i got aren't working very well. they are loose on the runner and when i try to tighten it. i loose alot of adhesive strip. also the adhesive only comes off have or only has half on the strip. I love the product. I just ordered my third set of refills. could of just been a bad batch. please let me know. thanks for a great product. love it.
Thats never happened to me. Give Customer Service a call and let them know: 800-793-3523
Xyron Tech Support
Xyron Design Team Member
Hi, I am having the same problem and I called customer support but they are closed today :-(
How did your problem get resolved?