I'm using my wishblade to cut 40lb paper on the cutting matte, but it stopped cutting through... I bought a brand new blade, but it still won't cut, even with the pressure set to 3, the pink cap on, and the machine set to cut 3 passes. I checked and the blade is at 3:00 and totally into the housing, locked. This covers every troubleshooting tip that I could find, but it still doesn't work.
How do I fix it?
I have also had this issue only to find out that the blade was not completely in the housing - especially if its a new blade. Make sure when you are putting the blade in the housing that you get it in there really firmly. There shouldn't be any gap between the blade and the housing.
What I do is hold the blue knob with my left hand (so it cannot move) while pressing the blade really firmly into the blade housing. The turn the blue knob to lock it in place.
If you are still having problems call us at Tech support.
Sandy
Xyron Tech Support
Xyron Design Team Member
I am having the same issue and I have done what you suggested and it still won't cut. I've tried calling, but just get a recording, no matter when I call.
The Tech Support phone times have recently changed from 1:00 pm - 5:00 pm East Coast (or 10:00 - 2:00 pm West Coast) which allows us to be available for appointments at any time at your convenience. Click the link below and give me as much detail about your situation as possible. We can either work via email or if you would rather have a call back appointment let me know when works best for you.
