'Failed to Load Image' message in Auto Trace

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HeidiRyan Posted: Dec 19, 2010 1:54 PM

I've been trying to use JPG files in Auto Trace, but for some reason, when I go to load the image, I get 'Failed to Load Image'.  Not sure why, I've done the same thing before with no problems.  Getting really frustrated!  Tried restarting computer, but that didn't work.

Not sure if this would make a difference, but I save the files as jpgs in Photoshop on my Mac, then put them on a flashdrive to upload to the PC.  But like I said, it has worked before and now it's not.

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In Photoshop make sure all layers are flattened. In Photoshop choose the LAYERS menu and select FLATTEN IMAGE.

Unlike the Mac, the PC's need an extension to read the files properly - Make sure you save the file with the extension ".jpg 

Sandy

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